|
 |
Registration Help |
|
 |
|
It's easy to register with TestDEN. You may, however,
have some concerns about signing up for a program online.
|
|
|
|
Does TestDEN ensure my privacy and
shopping security? |
| |
|
|
TestDEN is committed to providing you with complete privacy, security,
and confidence when purchasing our programs online. TestDEN offers 100%
secure transactions using the latest 128-bit Secured Sockets Layers
(SSL). Your credit card number and personal information will remain private. We will not give or sell your personal information to any company or person.
|
|
|
|
How do I register? |
| |
|
|
We have Paypal payment registration. All details on how to register can be found on our Registration Center page.
Here's a quick guide to signing up for TestDEN programs on our online registration:
- Once you have decided which program(s) you want, click on the Buy Now tab located in top navigation bar, or click on the Buy Now button found on each product page.
- Select the quantity of programs you want. The prices are (usually, depending on your country) in US$ and
do not include possible taxes.
- Pick A Username: Enter a Username for your online course. Minimum 5 characters. No spaces.
- Enter Your E-mail and Name.
- Select the Place Secure Order button.
- Order summation page will be seen. Select the Confirm Order button when ready.
- Select the Add to Cart button. You will be taken to Paypal.
- Choose Pay with a Debit or Credit Card at Paypal (if you do NOT have a Paypal account).
- On the next screen, enter your email address, and then select the Continue to Payment button.
- Fill in the required information and then select the Pay now as Guest button.
- Your payment will be processed by Paypal.
- Please then wait to be taken back to TestDEN, to get your username and password. Print a copy of your receipt (invoice) You will also receive your username and password via email.
|
|
|
|
I want to sign up by phone or fax? |
| |
|
|
We currently only have online purchasing with payment done through Paypal. If you are unable to complete the payment process after following the steps on our registration (online purchase) page, you can email us comment@testden.com, or call (604) 353-1507, or Skype: radames.bernath and we will help you as best we can. We're sorry, if Paypal is not available for your country, you will not be able to purchase our courses. We do have some free mini practice tests, TOEFL here, and TOEIC here and test guides, TOEFL here and TOEIC here available.
|
|
|
|
How is the TestDEN program delivered to me? |
| |
|
|
You will receive your account information -- your username and password-- via
email. If you have registered and have not received your account information,
email comment@testden.com.
|
|
|
|
When can I start my TestDEN program?
|
| |
|
|
After completing the payment in Paypal, you will be redirected back to TestDEN.com where you will see our Thankyou for Registering With Testden page which will show you your receipt (invoice). At the BOTTOM of this page, your Username and Password is shown. Copy it somewhere. You can save the receipt (invoice) too. We will also email you your username and password. Once you have received this information, you can begin
the program right away.
|
|
|
|
When is my credit card charged? |
| |
|
|
Only after you have selected the Pay Now as Guest button (Or the Complete Purchase button if you are logged in with your Paypal account) in Paypal will your credit card will be charged. If your transaction is stopped at anytime before this, your credit card will not be charged.
|
|
|
|
Why does ACT360° Media Ltd. show up
on my credit card statement and not TestDEN? |
| |
|
|
When charged, ACT360° Media Ltd. will appear on your credit card statement.
This is because ACT360° Media Ltd. is the name of the company that produces the
TestDEN products.
|
|
|
|
Is there sales tax when I buy from TestDEN? |
| |
|
|
Sales tax applies to TestDEN programs ordered from Canada. If taxes -- like
GST and PST -- apply to your order, the amount will automatically be calculated
and added to your Order Form.
|
|
|
|
Can I register without a credit card? |
| |
|
|
If you have a Paypal account, we accept funds transferred from your bank account or funds from your Paypal balance in addition to credit cards (all the instant transfer types Paypal has).
|
|
|
|
Can I return my TestDEN program, or
receive an extension? |
| |
|
|
Once a payment transaction is complete, the order is final. But if you are not satisfied with your TestDEN course for any reason, you have up to 30 days after your purchase to contact us and request a refund. There are no extensions for any TestDEN products -- you
will receive 180 days once you have activated your account. To activate your account, you must log in to your program.
|
|
|
TOEFL Help |
|
|
It's easy to use TOEFL IBT. An
unusual browser setting, or security setting, or missing plug-in can, however, make the program
less than optimal.
To get the most out of TOEFL IBT, or if you experience some difficulties, look
for the solution in this question list.
|
|
|
|
I can't seem to access
and log in to my TOEFL IBT program. Why? |
| |
|
|
It may be due to one of the following reasons:
-
Your Username or Password is incorrect. Enter your Username and Password
exactly as it was delivered to you. Your Username and Password are also
case-sensitive. Check to see if the Caps Lock is activated on your keyboard.
If it is, press the key to turn it off.
- The Login page needs to be refreshed. Quit your browser and open
it again. Visit the TestDEN page and enter your Username and
Password again in the Student Login area.
- Your TOEFL IBT program has not been activated, or is no longer active. Your activation period is 180 days from the first time you log in.
|
|
|
|
Sometimes the test seems
to stop loading. Why? |
| |
|
|
The test may seem to stop loading if you have a slow Internet connection.
There may just be a pause during loading, so wait a few minutes and it should
continue. If it doesn't continue, check your Internet connection. Or suspend the the test, log out and then log in again. Or completely quit the browser (especially if it seems frozen)) and then launch the browser again, return to the login page, log in, and then restart the test. (You may have to re-answer a question on the test.)
There is a lot of information that we need to send, so sometimes there can
be a slight delay in the loading time.
|
|
|
|
How are my answers for
the TOEFL IBT test saved? |
| |
|
|
Each answer is automatically saved as you go to the next question. You may have to re-do one question if you click the Suspend button before preceeding to the next question first. Otherwise there are no worries about needing to do questions again if your Internet connection should fail.
|
|
|
|
How can I check that
my computer will work properly with TOEFL IBT? |
| |
|
|
We have a system check page you will see when you do the test.
For a computer (desktop or laptop only) with a Windows operating system, the minimum requirements are
- Windows 7 or higher
- 300 MHz minimum processor or faster
- At least 64 megabytes (MB) of RAM (128 MB is recommended)
- A headset or speakers along with a microphone
- Stable broadband Internet connection
- HTML5 capable browser: Latest version of Chrome, or Firefox, or Edge (Chromium based)
For a Mac, a computer (desktop or laptop only) from 2010 onwards able to run OS10.10 (Yosemite) or newer is required. A stable broadband Internet connection, and an HTML5 capable browser installed: Safari 12 (minimum), or Chrome, or Firefox. A headset or an external microphone if there is no built-in microphone or webcam.
PLEASE NOTE:
For the Listening section: the audio autoplay feature of your browser should be set to allow.
To be able to do the Speaking section, your microphone (built in or headset), must be active, and must be set to Allow mode. Please make sure your microphone is ready to use. If you are using a headset: Plug in your headset into your computer. If there is a switch for on/off, or for mute, make sure it is set to on, and/or mute is disabled.
As of October 2023: Depending on the OS, a tablet (Apple (iPad) or Android based) -- NOT a mobile PHONE -- for the TOEFL test may be used; however, issues may occur in the Listening and the Speaking sections. Security permissions within certain operating systems are the cause of issues. iPad with at least iPadOS17 can be used for the Reading, Listening and Writing sections. The Speaking section CANNOT be done on an iPad (currently). An Android based tablet (purchased in October 2023) can be used for all 4 sections of the test. The Chrome app is recommended.
|
|
|
|
How does the money back guarantee work? |
| |
|
|
If you are not satisfied with your TOEFL TestDEN course for any reason, you have up to 30 days after your purchase to contact us and request a refund. TestDEN will refund your purchase 100%.
|
|
|
TOEIC Help |
|
|
Using the TestDEN TOEIC Test Prep course is easy. An unusual browser setting or missing plug-in, however, can make program less than optimal. To get the most from TOEIC, or if
you are experiencing some difficulties, look for the solution here.
|
|
|
|
What do I need to use the TestDEN TOEIC Test Prep course? |
| |
|
|
We have a system check page you will see when you do a TOEIC exam (either the Reading and Listening test or the Speaking and Writing test).
For a computer (desktop or laptop only) with a Windows operating system, the minimum requirements are
- Windows 7 or higher
- 300 MHz minimum processor or faster
- At least 64 megabytes (MB) of RAM (128 MB is recommended)
- A headset or speakers along with a microphone
- Stable broadband Internet connection
- HTML5 capable browser: Latest version of Chrome, or Firefox, or Edge (Chromium based)
For a Mac, a computer (desktop or laptop only) from 2010 onwards able to run OS10.10 (Yosemite) or newer is required. A stable broadband Internet connection, and an HTML5 capable browser installed: Safari 12 (minimum), or Chrome, or Firefox. A headset or an external microphone if there is no built-in microphone or webcam.
PLEASE NOTE:
For the Listening section: the audio autoplay feature of your browser should be set to allow.
To be able to do the Speaking section, your microphone (built in or headset), must be active, and must be set to Allow mode. Please make sure your microphone is ready to use. If you are using a headset: Plug in your headset into your computer. If there is a switch for on/off, or for mute, make sure it is set to on, and/or mute is disabled.
As of October 2023: Depending on the OS, a tablet (Apple (iPad) or Android based) -- NOT a mobile PHONE -- for the TOEIC test may be used; however, issues may occur in the Listening and the Speaking sections. Security permissions within certain operating systems are the cause of issues. iPad with at least iPadOS17 can be used for the Reading, Listening and Writing sections. The Speaking section CANNOT be done on an iPad (currently). An Android based tablet (purchased in October 2023) can be used for all sections. The Chrome app is recommended.
|
|
|
|
Why can't I hear the audio in the Listening section? |
| |
|
|
One or more of the following reasons could be preventing you from hearing
the audio files:
- The audio autoplay feature of your browser needs to be set to allow.
- Your hardware may be installed incorrectly. Check to see that the
sound card, speakers or headphones, and cables are connected and in good
operating condition.
- You may have your speakers (or headset) set to mute, or the volume turned down too low.
|
|
|
|
I can't seem to log in and access my TestDEN TOEIC Test Prep Course. Why? |
| |
|
|
It may be due to one of the following reasons:
-
Your Username or Password is incorrect. Enter your Username and Password
exactly as it was delivered to you. Your Username and Password are case-sensitive.
Check to see if the Caps Lock is activated on your keyboard. If it is,
press the key to turn it off.
- The Login page needs to be refreshed. Quit your browser and open
it again. Visit the TestDEN page and enter your Username and
Password again in the Student Login area.
- Your TestDEN TOEIC Test Prep Course has not been activated, or is no longer active. Your activation period is 180 days from the first time you log in.
|
|
|
|
How does the money back guarantee work? |
| |
|
|
If you are not satisfied with your TestDEN TOEIC course for any reason, you have up to 30 days after your purchase to contact us and request a refund. TestDEN will refund your purchase 100%.
|
|
Not
sure which program suits you? E-mail our consultant.
