Student Help

Using the TOEIC® Trainer is easy. An unusual browser setting or missing plug-in, however, can make the program less than optimal. To get the most from your program, take a look at this list of questions.

Learn more by clicking one of the following questions.

• What do I need to use <%= trainname%>?
• I can't hear the audio in the Listening section. What's wrong?
• I can't log-in and access my <%=trainname%> program. Why?
• Why do I need to change the Security level of my browser?

  What do I need to use <%= trainname%>?

• Internet access with 28.8K speed connection or higher
• Web browser - IE 4, AOL 4, or Netscape 4, and above
• Macromedia Flash 4 or higher
• Sound-card with speakers or headphones
• Mouse

  I can't hear the audio in the Listening section. What's wrong?

• Your hardware may be installed incorrectly. Check to see that the soundcard, speakers or headphones, and cables are connected and in good operating condition.
• You do not have Flash. Go to Macromedia's download page for the free Flash player.
• Your Flash player plug-in is corrupt or has a bug. Download the latest version of Flash.

  I can't log-in and access my <%=trainname%> program. Why?

It may be due to one of the following reasons:

• Your User Name or Password is incorrect. Enter your User Name and Password exactly as it was delivered to you. Your User Name and Password are case-sensitive. Check to see if the Caps Lock is activated on your keyboard. If it is, turn it off.
• The Log-In page needs to be refreshed. Close your browser then open it again. Visit the <%= trainname %> Log-In page and reenter your User Name and Password.

  Why do I need to change the Security level of my browser?

This program uses "cookies" and "file downloads" to send and receive data. If your Security Level is set to "High", then both cookies and file downloads are disabled.

• Click "Tools" on the Menu bar and select "Internet Options..."
• Choose the "Security" tab and click on "Internet".
• Move the slider to "Medium" and click "OK".

• Click "Edit" on the Menu bar and select "Preferences".
• Choose "Advanced" in the left menu bar of the Preferences window.
• There will be a box on the right, titled "Cookies" with three options:
  • Accept all cookies
  • Accept only cookies that get sent back to the originating sever
  • Disable cookies
• Select option "a" and click "OK".

• Click "My AOL" on the Menu bar and select "Preferences" from the drop-down menu.
• On the Preferences page, locate the "WWW" box and click it.
• From the AOL Internet Properties page select "Security." Click the "Custom Level" button.
• Locate the "Reset Custom Settings" section and select "Medium" from the drop-down menu.
• Click "Reset" to confirm the setting.
• Click "OK" in the Security dialog box. Click "OK" in the AOL Internet Properties dialog box.