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It's easy to register with TestDEN. You may, however,
have some concerns about signing up for a program online.
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Does TestDEN ensure my privacy and
shopping security? |
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TestDEN is committed to providing you with complete privacy, security,
and confidence when purchasing our programs online. TestDEN offers 100%
secure transactions using the latest 128-bit Secured Sockets Layers
(SSL). Before the ordering information you enter is passed across the
Internet, the information is encrypted. Therefore, your credit card number
and personal information can only be read by TestDEN. Once we have received
this information, we will not give or sell your personal information to
any company or person.
TestDEN / ACT360° Media Ltd. has been a member of
the Better Business Bureau (BBB) since 1996. As a participant in the BBB
Online Reliability Program. We adhere to the high level of ethical
business practice and customer satisfaction required by this program.
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How do I register? |
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We have set up 3 convenient payment options for you -- online registration,
mail-in registration or paypal payment registration. You can go to their
specific registration page for instruction and more details. Here's a quick
guide to signing up for TestDEN programs on our online registration.:
- Once you have decided which program(s) you want, click on the Register
button at the top right of the screen. Choose one of the three payment
options.
- An order form with program information will appear.
- Select the quantity of programs you want. The prices are in US$ and
do not include possible taxes.
- Enter your customer information. Fill in ALL the fields and click
on Proceed with TestDEN Order. Information on this page, including
credit card, and personal information, is passed via secure server and
can only be viewed by TestDEN.
- You will then be asked to confirm your order and you will see the
total for your purchase. Confirm your order and click on Finalize
Order.
- Read the Terms of Purchase agreement and click on "Yes, I accept"
to complete your order.
- Print a copy of your sales statement--your credit card is charged
at this point. You will receive your password via e-mail.
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I want to sign up by phone or fax? |
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If you would rather not sign up online, send us a fax or give us a call.
Go through the online sign up procedure and print a copy of it.
Phone us with this information toll free in North America at 1-800-980-9997
or at (604) 278-3650 (extension 125)
Fax the registration form to (604) 278-3612.
We will contact you by telephone or e-mail to confirm the order once the
credit card has been approved.
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How is the TestDEN program delivered
to me? |
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You will receive your account information--your user name and password--via
e-mail. If you have registered and have not received your account information,
e-mail techteam@testden.com.
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When can I start my TestDEN program?
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Once we have confirmed your credit card number, we will e-mail your user
name and password. Once you have received this information, you can begin
the program right away. When you sign up online, this is usually done instantaneously.
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When is my credit card charged? |
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After you click on the "Yes, I agree" button on the Purchase Agreement,
you will see a Sales Statement page. At this point, your credit card will
be charged. If you do not complete the registration or if your transaction
is stopped at anytime before this summary page, your credit card will not
be charged.
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Why does ACT360° Media Ltd. show up
on my credit card statement and not TestDEN? |
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When charged, ACT360° Media Ltd. will appear on your credit card statement.
This is because ACT360° Media Ltd. is the name of the company that produces
TestDEN products.
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Is there sales tax when I buy from TestDEN? |
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Sales tax applies to TestDEN programs ordered from Canada. If taxes - like
GST and PST - apply to your order, the amount will automatically be calculated
and added to your Order Form.
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Can I register without a credit card? |
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We also accept money orders and cheques in US or Canadian funds as payment.
You can easily print, fill out and mail us the Mail-In
Purchase Form with your payment and we will contact you with your username
and password.
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Can I return my TestDEN program, or
receive an extension? |
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Once a payment transaction is complete, the order is final and you cannot
return the product. There are no extensions for any TestDEN products - you
will receive 60 days for Trainer and 5 days for Tag once you have activated
your account. To activate your account, you must log-in to your program.
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It's easy to use Tag. An
unusual browser setting or missing plug-in can, however, make the program
less than optimal.
To get the most out of Tag, or if you experience some difficulties, look
for the solution in this questions list. |
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I can't seem to access
and log-in to my Tag program. Why? |
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It may be due to one of the following reasons:
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Your User Name or Password is incorrect. Enter your User Name and Password
exactly as it was delivered to you. Your User Name and Password are also
case-sensitive. Check to see if the Caps Lock is activated on your keyboard.
If it is, press the key to turn it off.
- The Log-In page needs to be refreshed. Close your browser and open
it again. Visit the TestDEN Log-In page and enter your User Name and
Password again.
- Your TestDEN Tag program has not been activated, or is no longer active.
This may be due to: a) your payment being declined; b) your payment has
not been received; or c) your 5-day test period has expired.
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Sometimes the test seems
to stop loading. Why? |
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The test may seem to stop loading if you have a slow Internet connection.
There may just be a pause during loading, so wait a few minutes and it should
continue. If it doesn't continue, check your Internet connection or try
restarting the test. (You may have to re-answer some questions on the test.)
There is a lot of information that we need to send, so sometimes there can
be a slight delay in the loading time.
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How are my answers from
the Tag test saved? |
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Your test answers are automatically saved during fixed points in Tag. This
is done so that you can complete your test in several sittings. Also, in
case your Internet connection fails, you won't have to redo the questions.
There is a chance, however, that you may see a few of the same questions.
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How can I check that
my computer will work properly with TestDEN Tag? |
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To ensure that your computer will work with Tag, visit our Tag
Systems Check page. Here you can perform a systems check, which will
assess your browser, Flash player, and JavaScript. If you have used Tag
before but are using a different computer, we suggest you complete this
test before logging in.
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Why are some sections
of my Tag test repeated? |
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After completing a section of Tag, some students have noticed they repeat
the same section. To prevent this from happening, download the latest Macromedia
Flash plug-in. Certain versions of Flash cause some sections of Tag
to repeat.
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My Tag buttons in the lower right-hand
corner are cut off. How do I fix this? |
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Tag is made for 640 x 480. Most users with this setting should see the
Tag test window fine. If you are using Netscape, however, the Windows
Taskbar may cover the bottom of Tag. To move the Taskbar temporarily,
click on the top of the Taskbar and drag it down. Move the Taskbar back
when you have completed Tag. Or, hide the Taskbar by clicking on the "Start
button" and selecting "Settings." Click on "Taskbar" in the drop-down
menu and check "Auto hide."
If
your Desktop is set up for anything larger than 640 x 480, you will see
the entire Tag test window without having to change your Taskbar properties.
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I'm having a problem
with the font display of TestDEN Tag. What's wrong? |
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To use Tag, you must have a sans serif font like Arial installed on your
computer. Most computers include this type of font. Flash will select the
appropriate font to display, but if your computer doesn't have a sans serif
font, the display will look wrong.
If you can't see the font properly, download and install this free font
to your Windows or Mac OS:
- Visit the Microsoft
Web site.
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Scroll down to "Arial, Arial Bold, Italic, Bold Italic." Select your download.
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The font should self-install on either your PC or your Mac.
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Restart your computer.
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I can't close my Flash
screen in the Tag test! What can I do? |
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If you are using Internet Explorer and your Desktop
is set to 640 X 480, the Tag test window will cover your entire screen.
For IE users, there is no "X" to close the Tag test window. To close the
Tag test window, hold down Alt + F4 on your keyboard. This will exit the
Flash movie and return you to your Test Station.
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Using Trainer is easy. An unusual browser setting or missing plug-in, however,
can make program less than optimal. To get the most from Trainer, or if
you are experiencing some difficulties, look for the solution here.
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What do I need to use TestDEN Trainer? |
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You need:
- Internet access with 14.4K speed connection or higher
- Web browser - IE
3, AOL 4, or Netscape
3, and above
- Macromedia
Flash
- Sound-card with speakers or headphones
- Mouse
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Why can't I hear the audio in the Listening section? |
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One or more of the following reasons could be preventing you from hearing
the audio files:
- Your hardware may be installed incorrectly. Check to see that the
soundcard, speakers or headphones, and cables are connected and in good
operating condition.
- You do not have Flash.
Go to Macromedia's download page for the free Flash player.
- Your Flash player plug-in is corrupt or has a bug. Download the latest
version of Flash.
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I can't seem to log-in and access my TestDEN Trainer program. Why? |
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It may be due to one of the following reasons:
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Your User Name or Password is incorrect. Enter your User Name and Password
exactly as it was delivered to you. Your User Name and Password are case-sensitive.
Check to see if the Caps Lock is activated on your keyboard. If it is,
press the key to turn it off.
- The Log-In page needs to be refreshed. Close your browser then open
it again. Visit the TestDEN Log-In page and reenter your User Name and
Password.
- Your Trainer program has not been activated or is no longer active.
This may be due to: a) your payment being declined; b) your payment
has not been received; or c) your 60-day training period has expired.
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Why do my answers "disappear" when I click on my browser's BACK button?
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You must answer all questions on a page before selecting the SUBMIT button.
If you miss a question, you will receive the following message: You have
not answered the following questions: 2, 12, 19. Please use your browser's
BACK button to return to the questions.
Sometimes your selected answers "disappear" when you return to the question
page using the BACK button. This is because of a setting in the browser.
To
prevent your answers from "disappearing", change the settings in your
browser:
For
Internet Explorer:
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Click Tools on the Menu bar then select Internet Options. The Internet
Options dialog box appears.
- On the General page, locate the Temporary Internet Files section.
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Click the Settings button. The Settings dialog box appears.
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Click the radio button next to "Every Time You Start Internet Explorer."
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Click OK in the Settings dialog box. Click OK in the Internet Options
dialog box.
For
Netscape Navigator:
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Click Options on the Menu bar then select Network Preferences. The Preference
dialog box appears.
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On the Cache page, locate the Verify Documents section.
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Click the radio button next to Once per Session.
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Click OK in the Preferences dialog box.
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I have entered the Post Test Station
and I can't return to the Practice Station. What's going on? |
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Once you begin the Post Test Station, you can't return to the Practice
Station. The Post Test is the last station in Trainer. Only
enter this station after you have exhausted all the material in
the Practice Station and you are ready to end your training with Trainer.
For maximum results with Trainer, we recommend you spend most of your
time in the Practice Station and reserve the last two or three days (of
your 60-day account) to complete the Post Test.
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Why do I need to change the Security level of my browser? |
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Trainer uses "cookies" and "file downloads" to send and receive data. If
your Security Level is set to "High", then both cookies and file downloads
are disabled. The following problems will occur:
- You answer all the questions in a section and click SUBMIT. Instead
of continuing, you return to the log-in page and your answers are deleted.
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After installing the Real Player G2 plug-in, you click LISTEN to download
an audio file in the Listening Section. Instead of hearing the audio,
you return to the log-in page OR see the following error message: Your
current security settings do not allow this file to be downloaded.
To prevent these problems, change the Security Level of your browser.
IE users:
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Click "Tools" on the Menu bar and select "Internet Options..."
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Choose the "Security" tab and click on "Internet".
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Move the slider to "Medium" and click "OK".
Netscape users:
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Click "Edit" on the Menu bar and select "Preferences".
- Choose "Advanced" in the left menu bar of the Preferences window.
- There will be a box on the right, titled "Cookies" with three options:
- Accept all cookies
- Accept only cookies that get sent back to the originating sever
- Disable cookies
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Select option "a" and click "OK".
AOL users:
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Click "My AOL" on the Menu bar and select "Preferences" from the drop-down menu.
- On the Preferences page, locate the "WWW" box and click it.
- From the AOL Internet Properties page select "Security." Click the "Custom Level" button.
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Locate the "Reset Custom Settings" section and select "Medium" from the drop-down menu. Click "Reset" to confirm the setting.
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Click "OK" in the Security dialog box. Click "OK" in the AOL Internet Properties dialog box.
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Not
sure which program suits you? Talk to our consultant.
